I have decided to use my Audible account to listen to books that I typically would not read, but would like to read. Audible is a great way to consume those books that can be a challenge for ‘before bed’ readers such as myself. I just finished Dale Carnegie’s ‘How to Win Friends and Influence People“. Written in 1936, this book has been a best seller for 80 years. Dale Carnegie courses continue to be widely available.
About once a week, on LinkedIn I see someone reference the research Google conducted which revealed the Five keys to a successful Google team. Item #1 on the list – psychological safety. Successful groups feel they can take risks without fear of feeling insecure or embarrassment.
A six year study that was released by Harvard Business Review cites the ability to manage conflicting tensions as the most critical predictor of top-team performance. This study showed that teams that debate their ideas have 25% more ideas altogether; healthy debate is a vital part of their performance.
Recently, I read another HBR article discussing the turnaround at Campell’s (as in soup) due in large part to focusing on a culture which embraced civility and respect.
I found myself thinking about what unites these stories? What are the underlying connections? I wondered, how did civility and respect become value that needed to be re-discovered?
While the language at times, in Carnegie’s book makes me cringe (like when he uses the terms housewives and cripples), there are core principles that resonate strongly and feel timeless:
- Give honest and sincere appreciation
- Be genuinely interested in others
- Be a good listener
- Try honestly to see things from the other’s viewpoint
- If you’re wrong, admit it
What impact would Carnegie’s principles have on increasing psychological safety, as per Googles findings? If you bring a risky new idea forward and your group is both positive on your work and genuinely interested in what you’ve done – will it enhance psychological safety?
If you describe an intriguing new idea to your colleagues who listens carefully and ask curious questions, will you feel more comfortable bringing new ideas forward? Does it create a climate to generate more, creative new ideas? Will it help you explore your dilemma?
If you are in a disagreement with a colleague but feel that they are genuinely trying to see your viewpoint, will you be more likely to be patient, and curious in return? Will you be more likely to admit you’re wrong, if you decide that you are? Will you find it easier to seek a mutually beneficial solution?
For me, the answer was yes and that Carnegie’s principles would underly healthy, psychologically safe, group dynamics and that they would enable a successful group dynamic that can exploit conflict for greater creativity.
On election day, lineups at the polls were surprisingly lengthy. A gentleman behind me started grumbling about how the feds and the city couldn’t figure out how to run an election, etc. etc.. My first instinct was to offer the civil but disinterested ‘hmmm’ response. However, since I was fresh off a listen to Carnegie, I decided to engage him. For thirty minutes I asked genuinely curious questions and listened carefully. I confirmed my understandings and offered him positive affirmation. This seemingly grumpy, former municipal worker, told me with enthusiasm about his work with autistic youth, helping these young people build skills to participate in the workforce. Not an easy job but one that energized him. There was so much more to him than first impressions offered and I found myself deeply admiring this man’s work.
What is the deeper pattern? What else unites these stories?
As a facilitator, I operate on a set of working assumptions when I work with groups that look something like this:
- Everyone has wisdom
- We need everyone’s wisdom for the wisest results
- There are no wrong answers
- Everyone will hear and be heard
- The whole is greater than the sum of the parts
I start most workshops with these assumptions. I explain the assumptions to the room in a context that says each of you brings importance, perspective and value to the room that is essential for us to accomplish our goals today. Without your contributions, we will be less successful.
In this manner, I demonstrate my profound respect for the group.
And there it is… the underlying pattern in these stories – the practice of respect. There was my ‘a ha’ moment. The dictionary defines respect as: “a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements”. It is our ability to withhold judgement and be open to the qualities of others, which in turn creates a different set of opportunities.
Former Campbell’s CEO, Doug Conant says:
“we’ve observed that the best way to truly win the hearts and minds of people, and generate huge returns for the organization and its stakeholders, is by leading with civility. This means spending a considerable amount of effort acknowledging people’s contributions, listening better, respecting others’, and making people feel valued“.
In a worldwide poll of over 20,000 employees, Christine Porath, co-author with Doug Conant of Campbell’s article found that employees who felt respected by their leaders reported 56% better health and well-being, 89% greater enjoyment and satisfaction, 92% greater focus and prioritization, 26% more meaning and significance, and 55% more engagement.
Individuals offer profound diversity, opportunity is presented by their diversity and possibilities are available to us through dissemination and aggregation of diversity. And it is available to us when we create a climate of respect.
It seems that respect is a bit of a secret sauce.
So I like that – respect as secret sauce. And I am still left with the question of why do we need to re-discover respect as a value? Why has it become harder to find, a bit more shadowy, and a bit more of surprise when we experience it? Why are we excited to state that employees are happier, more productive and healthier in a respectful climate? Why is it news? The questions feels particularly acute in our current digital, social and political climate.
I don’t really have a answer for this – but I happened to listen to a podcast by Farnam Street with Susan Cain author of “Quiet, the power of introverts in a world that can’t stop talking.”
Cain mentioned that in the course of her research she discovered that self help books in the 19th century focused on character, virtue and integrity and in the 20th century – charisma, likability and magnetism. It seems that the criticality of character gave way to the importance of likability.
I am hypothesizing that in the 20th century we lowered the importance of how we interact with people in favour of how we look like we might interact with people. The ‘appearance of‘ became more valued than the ‘behaviour of‘. Perhaps it was more camera friendly. Perhaps it was marketable. I’m sure it was far sexier. I’ve heard it said that many of our most venerated leaders would never have made it through the grinder of the modern media circus as they wouldn’t have been ‘charismatic’ enough.
I’d be curious about the perspectives of others and I think it merits a deeper dive.
In the meantime, I am compelled by the imperative of respect and the need to grow respect always, everywhere – to increase civility, our ability to handle conflict, our ability to embrace diversity and our ability to discover creativity…. and ever more humbly, to increase the enjoyability of lining up at the next election.