Frequently Asked Questions

Wondering if a professional facilitator is right for your organization or what to expect from a professionally facilitated workshop? Read this Q&A to gain a deeper understanding of how group or process facilitation could benefit your team or organization.

What do facilitators do?

The word for facilitator comes from the Latin word facile, or to make easy. And that’s largely the benefit facilitators provide: We make it easy for you and your group to discuss the things you need to discuss so you can decide the things you need to decide.

Check out this short video

How do facilitators do this?

Facilitators design custom processes that enable dialogue among (often diverse) stakeholders/group members, tap into the wisdom of a room and ensure all voices are heard. We take into consideration learning styles, group dynamics and thinking preferences when designing group dialogue processes. We design the process with the end in mind to ensure a group reaches its intended destination.

What’s the benefit of hiring an external facilitator?

Although many companies and not-for-profits have highly talented facilitators in-house, there’s great benefit to engaging an outside, neutral party to guide the process. Having a third-party facilitator steering the conversation allows for freer engagement and richer participation. It also prevents participants from revisiting the same familiar conversation loops. For leaders, hiring a third party allows full participation in the discussion without the responsibility of getting a group to a destination and  without the potentially negative perception of seeming to drive to a specific agenda.

I want to find the right facilitator for my organization. What should I look for?

In my blog post Bad acts of facilitation I examine some of the common complaints heard from facilitation participants. To avoid this type of experience, be sure to ask any prospective facilitators questions such as:

  • How do you ensure your facilitation is neutral (and not seen as leading participants to a pre-ordained outcome?)
  • How do you ensure participants come away with a tangible output or outcome?
  • How do you ensure your process is clear and understood by all?
  • What kind of investment have you made in skills and training to ensure your facilitation is up-to-date and follows best practices?
  • What kind of preparation do you do before facilitating a workshop?

 What credentials do you have that set you apart?

I am certified in the Technology of Participation (ToP®) methodology from the Institute of Cultural Affairs (ICA), a global organization that’s focused on advancing human development. This is considered one of the leading certifications for professional facilitators. I am trained by Roger Schwarz, the leading academic in the facilitation field. I am certified by the International Association of Facilitators (IAF) as a Certified Professional Facilitator (CPF).

I also hold an MBA from the University of Manitoba, which gives me unique insight into the workings of the modern business environment.

I have 25 years experience leading marketing, business intelligence and strategic planning teams and have genuine ‘in the trenches’ experience. I am certified to the deliver Multi-Health Systems emotional intelligence (EQi2.0) instrument.