Virtual meetings have become a fact of our work lives in the Covid-19 era. As a facilitator, I’m learning so many things about this fairly new-to-me medium and feel I’m really starting to get a handle on it.
Until now, the largest virtual meeting I’ve facilitated has been for around 18 people. Next week, I’m making a big leap, and will be hosting two meeting for about 68 people using Zoom. They are a group of stakeholders in a fledgling industry who are preparing to launch an industry network to share research, learnings and technology. Many of them are strangers to each other.
The purpose of the consultation-style meeting is to get input from the attendees on a draft proposed vision of the network. The organizers have already done a lot of aspirational thinking and had conversations about its goals and purpose. We want to present their ‘first draft thinking’ to the participants and give them opportunity to weigh in during the planned three-hour meetings .
I’m feeling confident that the meeting will go well , because during the past few months I’ve learned what makes a successful virtual meeting, especially one of this size:
- Getting everyone engaged quickly
- Inspiring great conversations
- Optimizing the flow of the meeting
- Keeping the meeting within the planned time frame
- Ensuring everyone’s tech is working.
It sounds like a tall order for a virtual meeting room, but I’ve discovered a lot of tips and tricks that I’d like to share with you for when you’re feeling brave enough to host a big group meeting.
What’s in my toolbox?
- Ask for help! I’ve decided to up the production quality of the event and so I’ve determined that I will need two co-facilitators, one who is purely technical operating the broadcast components and assist with technical issues, and hybrid helper who will operate the zoom platform,. This is essential!
- We’ll set up a contingency communication channel that is external to the meeting as well. This is necessary in case a participant is bounced out of a meeting room or is struggling with meeting access. It’s also helpful when participants need something in a breakout rooms because the chat is not persistent between main rooms and breakout rooms. This will be published to participants in advance and again during the meeting. For help, text xxx xxx xxxx
- Zoom will be our platform, which has the superpower of breakout chat rooms. It can manage up to 50 chat rooms, more than enough for our 68-person meeting. Everyone will be assigned to a break out room, allowing for smaller group conversations which we will ladder up from 2 to 4 to 8 over the course of the three-hour meeting.
- We’ll also be using another Zoom superpower, which is the ability to pre-set a countdown timer for how long each of the breakout chats can last. (Find this under the option menu when setting up breakout rooms. Then people will be automatically re-assigned to another breakout room for further discussion with new faces. This was an important experiential objective of our meeting, that stakeholders would have an opportunity to meet peers and make connections.
- Google slides are your friend. This is an easy-to-use data collection tool because everyone knows how to type on a document. And because I can’t eavesdrop on rooms (dropping into a breakout room is quite disruptive), using Google slides allows me to see the progress of all the groups in real time. We’ll use a Google form for participants to fill out if they’re willing to continue to stay involved with this network.
- We will also make our client sponsors co-hosts. This will allow them to move between breakout rooms so they can participate in small room conversations according to their preferences.
Art of virtual engagement
Because we are not face to face, here are some essentials for the meeting to be a success:
- Cameras must be ON – you need to see faces.
- Be clear about the purpose of the meeting and realistic about the tangible outcomes.
- Get people engaging quickly – this is where breakout rooms are so powerful. I encourage people to use chat box, either one to one or one to many. These alternate channels really help, even if I can’t see them all. For example, I’ll be using the online platform, Mentimeter, which has a Iive polling tool. You simply go to the link in a browser, get a six-digit code and can ask participants a question, such as an icebreaker: “What do you like to be called?” which generates a word cloud and is quite fun. (Thanks to Martin Gilbraith for that tip!) This is a simple way to get instant engagement.
- I will also create in meeting polls to ‘take the temperature’ of the group on the ideas presented.
- Get a little personal. Because people are working in their homes or apartments, ask them to bring something personal to share with everyone – the kid, the cat or the dog. I’ve done this before, and it really personalizes and livens up the experience. Or, ask them to grab something close by that relates to what we’re talking about.
- You will not know the technological capabilities of the attendees and though there will be a range, it’s wise to assume lower capability. You’ll no doubt get a few, “I clicked on this link, but it didn’t work!!” (Pro Tip: Make sure you have a public link for your google docs!)
- Strip out complexity. I’ve learned that in virtual meetings you need to take it down to the basics. I will replace a lot of ‘large room’ conversations with small-group conversations. This helps with maximum sharing capability.
Other dos and don’ts
DO – Send meeting reminders with meeting links 1 – 2 hours before a meeting starts.
DO – Open the meeting early so you can test audio and video. We will be opening an hour early to catch any potential problems. It’s also a good idea for the facilitators to do a dry run.
DO – Be fastidious about timing, ensuring the meeting starts and ends on time. Have a timed agenda and be sure to build in transition time between activities and chats. And, be sure to send the meeting link out ahead of time.
DO – Be crisp and clear. Use verbal instructions and screen-sharing written instructions when you are asking people to do something, such as a task or assignment. Copy the instructions into the chat box so they persist into the breakout rooms.
DO – Ensure that you pattern the meeting to build safety and capacity for people to talk with each other. For example, I will say, I’m going to give you something to think about and then pair off people to talk about the topic.
DO – Be thoughtful about the conversations you’ll have in the larger room.
DO – Be clear with your co-facilitators about exactly who is doing what. Who will share the file link? Who will admit participants? Who will monitor the chat box? Who will share screens? Etc. It makes for a MUCH smoother meeting experience.
DON’T – Bite off more than you can chew, putting too much process into the stages of the meeting and trying to cram in too much information and expectations.
DON’T – Use new technology you haven’t tried out ahead of time. Nobody needs to experience that.
DON’T – Be in intransigent mode, lecturing for hours. People will just shut down.
DON’T – Forget to give people breaks.
And finally – be sure that you have thought about how you will follow up with participants and that your participants are clear about how they might follow up with you. We plan to send them the documents they generate in the workshop immediately following the workshop. The contact information that we will collect in the Google form is immediately delivered to the client. We will also collect a bit of meeting feedback too!
Bottom line, conduct your meeting like the professional that you are and you’ll be rewarded with the satisfaction of nailing this new world of workplace meetings.